We take great pride in our handmade Carré Olive Wood products and want you to be completely satisfied with your purchase.
Our return policy is valid for 15 days after the delivery date. After this 15 day period, we are unable to offer you a refund.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging, accompanied by the packing slip and/or receipt.
Please note that we only offer refunds and do not offer exchanges.
Refunds
For general returns on undamaged goods, the product amount and sales tax will be refunded.
Shipping and handling fees are non-refundable.
To return products, please use a trackable and insured shipping method.
City Bazaar is not responsible for return shipping fees, or for items damaged or lost during return transit.
We recommend obtaining a tracking number for your records.
Please mail your return to the following address:
City Bazaar
ATTN: Returns Department
3440 Dawn Drive, Hamilton Ohio 45011
Order #:
Most returns will process within 1–2 weeks, depending on your method of return.
Additional delays may occur. Refunds will be credited back to your original payment method.
Please allow up to two billing cycles for the credit to appear on your statement.
Non-Returnable Items
Please note that the following items are final sale and cannot be returned:
Custom or personalized items
Sale or discounted items
Items that has been used
Damage Claims
To file a damage claim, please contact our customer service team within 2 days of delivery and include photos of the product and packaging.
A member of our team will respond within 7 business days.
Please note:
All products must be inspected for visible or concealed damage upon delivery.
Damages caused by misuse, neglect, or poor maintenance are not eligible for refund.
For customers outside the U.S, accepted damage claims may be refunded but not replaced.
Customer Service
For questions or return assistance, please contact our team at: contact@carre.com.
Our customer service hours are Monday through Friday, 8 AM – 4 PM.
Outside of these, we will respond on the next business day.